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Travian Games GmbH

Remote 7x24 service for online platform

SpaceNet takes over an intelligent overnight support service for Travian Games GmbH, one of the leading providers of browser-based online games, thus relieving their system administrators.

The challenge

Internet business means round-the-clock service. For some business models, emergency service and night-time availability are more important than for others, such as online games providers, video streaming services or industrial plants. Problems here need to be resolved immediately, otherwise it becomes expensive. For IT staff, however, night shifts mean a gruelling additional workload.


Our service

  • 550 machines and 750 Linux servers
  • Approx. 120 million players 365 days a year, 24/7
  • Remote support for servers, databases, firewalls and load balancers
  • 1st level support
  • Overnight service
  • Escalation management with wits
  • Secure VPN connections to customer systems

Customer opinion

It was important to us not just to buy in external first-level support, but to have a service provider with experience, someone who thinks along with us.

Frank Steinmetz, IT Director at Travian

Your SpaceNet contact

Gregor Hartwig

Head of Sales
(089) 32356-141